Refund policy
Last Updated: June 2026
Because each Republic of Venus artwork is individually made to order, we are generally unable to accept returns or exchanges for change of mind.
If your artwork arrives damaged, defective or incorrect, please contact us as soon as possible at studio@republicofvenus.co.za so that we can assist you. Please photograph both the artwork and its packaging before contacting us.
Statutory Rights
Nothing in this Returns & Refunds Policy is intended to exclude, limit or waive any rights or remedies that you may have under applicable South African consumer protection legislation or any other applicable law.
Made-to-Order Products
Most artworks available on our website are produced specifically after your order has been placed.
Once production has begun, we are unable to accept cancellations, returns or exchanges simply because you have changed your mind.
We kindly ask that you review your order carefully before completing your purchase.
Cancellations
Orders may only be cancelled before production has commenced.
If production has already begun, we regret that cancellation will no longer be possible.
Should you need assistance, please contact us as soon as possible after placing your order and we will do our best to help.
Returns
Because our artworks are custom printed and framed to order, we do not accept returns for:
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Change of mind
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Incorrect artwork selection
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Incorrect size selection
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Personal preference
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Minor colour variations caused by differences between screens and printed materials
Damaged or Defective Items
Damaged Deliveries
If your order arrives damaged, please notify Republic of Venus as soon as reasonably possible and, wherever possible, within 48 hours of receiving your delivery. Please provide photographs of the damaged item, packaging and any other relevant information to assist us in assessing the issue.
Notification after 48 hours will not automatically affect any statutory rights or remedies you may have under applicable South African law.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the artwork
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Photographs of the packaging
Once reviewed, we will arrange an appropriate solution, which may include a replacement or refund where applicable.
Lost Shipments
If your parcel appears to have been lost during transit, please contact us as soon as possible.
We will work directly with the courier company to investigate and resolve the matter.
Limited Edition Artworks
Limited edition artworks are individually numbered and produced in restricted quantities.
Due to their collectible nature, these pieces are not eligible for return unless they arrive damaged or defective.
Incorrect Artwork or Size Selection
Republic of Venus cannot accept returns or provide refunds where a customer has selected or ordered the incorrect artwork, product, variation or size at the time of purchase. This applies only where the incorrect selection was made by the customer and does not apply where Republic of Venus has supplied an item that differs from the item ordered by the customer.
Refunds
Where a refund has been approved, it will be processed using the original payment method.
Please allow 5–10 business days for the funds to appear in your account, depending on your payment provider.
Colour & Appearance
We make every effort to display our artworks as accurately as possible.
However, colours may vary slightly between computer monitors, mobile devices and printed artworks.
Such variations are considered normal and do not constitute a defect.
Contact
If you have any questions regarding this policy, please contact us:
Republic of Venus
Email: studio@republicofvenus.co.za
Cape Town, South Africa